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Tovat Airport> Travelers info

 

Passengers with limited mobility

Tivat Airport offers assistance to all passengers with reduced mobility on their passage through the airport whether it's about a coming or departing flight. This type of service provided by our staff.

 

Definitions and Abbreviations

A person with limited mobility (Person with Reduced Mobility - PRM) is understood to mean any person whose mobility is reduced due to physical disability (sensory or motor), intellectual disability, age, illness or any other cause of disability when using transport and whose situation needs special attention and adapting its needs services that are available to other passengers.

Assistance will be provided for the following categories of passengers:

PRM category

Characteristics

Help

WCHR


(Inalidska trolley - platform)

The passenger can walk short distances and walk up or down stairs. 
Able to walk into the cabin and is capable of I climb the stairs of the aircraft. 
Assistance from / to aircraft is necessary.

Passenger will be accompanied. For long distance walking, wheelchairs are available.

WCHS


(Wheelchair - steps)

The passenger can not walk up or down stairs of the aircraft or can not walk alone in the cabin.

Passenger will be accompanied. The traveler needs a wheelchair to / from aircraft.

WCHC


(Wheelchair - seat in the cabin)

The passenger can not walk or stand and will be accompanied to and from his seat in the cabin.

Passenger will be accompanied. The traveler needs a wheelchair and special aids for example.wheelchair boarding.

BLND


(Blind person)

Blind person. (Only if specifically requested help and if prior notice is given)

Passenger will be accompanied. Individual needs will be respected.

DEAF


(Deaf passenger)

Deaf or mute traveler. (Only if specifically requested help and if prior notice is given)

Passenger will be accompanied. Individual needs will be respected.

STCR


(A passenger on a stretcher)

Passenger on a stretcher and can only be transported in this way.

The passenger will be transported to or from the aircraft to the ambulance.

 

Type and manner of notice help

If you have a request for assistance made on time and as described below Tivat airport staff will escort you and provide the necessary assistance in the way of arriving at the airport to the aircraft and vice versa from the aircraft to the central hall of the passenger terminal. In doing so helps you to: register baggage, pass immigration, customs and security procedures and take control of luggage on arrival. Airport staff will also take care of your special needs such as transportation of your wheelchair or other aids or transport your guide dog.

To be able to provide the above-described type of assistance, please when purchasing airline tickets or at least 48 hours before the published departure time, announce a request for assistance selected airline and is familiar:

  • as precisely as possible with your request,
  • if you need to provide the same assistance and on return on your flight to Tivat  airport, ie. After landing and with other relevant special details (eg .: to have carts with batteries, that will have you escorted by a guide dog, etc.).

 

 

 QUALITY STANDARD FOR HELP PRM TRAVELLERS

Quality parameters

The passenger must inform the airline selected on their specific needs to help when purchasing airline tickets or at least 48 hours before the published departure time of the aircraft, and selected airlines must transmit the same information Tivat  airport no later than 24 hours before the published departure time of the aircraft.

 

Waiting time at departure

Waiting time departing PRM passengers, who are at times made the announcement.

City waiting

Average waiting time

% PRM passengers

Info Desk 
& 
The counter for registration

<10 Minutes 
<20 Minutes 
<30 Minutes

80% 
90% 
100%

Waiting time departing PRM passengers, who are not at the time made the announcement.

City waiting

Average waiting time

% PRM passengers

Info Desk 
& 
The counter for registration

<20 Minutes 
<30 Minutes 
<40 Minutes

80% 
90% 
100%

 

The waiting time on arrival

Waiting time incoming PRM passengers, who are at times made the announcement.

City waiting

Average waiting time

% PRM passengers

Coming hall 
& 
Plane

<10 Minutes 
<20 Minutes 
<30 Minutes

80% 
90% 
100%

Waiting time incoming PRM passengers, who are not at the time made the announcement.

City waiting

Average waiting time

% PRM passengers

Coming hall 
& 
Plane

<20 Minutes 
<30 Minutes 
<40 Minutes

80% 
90% 
100%

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